Terms & Conditions

Last Updated: June 17, 2025

Age Restriction: This service is strictly for individuals aged 18 and above. Users below 18 years are prohibited from accessing or using our website.

Restricted Territories: Our services are available in India, except in the following states: Telangana, Assam, Odisha, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, Sikkim. Users residing in these states are not permitted to participate in cash-based services.

By using egoffr.com and accepting these Terms & Conditions and our Privacy Policy, you consent to share your personal data as outlined below. Please read this carefully before using our services. If you do not agree to share the mandatory personal information required during registration, please do not register. Registration cannot be completed without providing the required information in non-optional fields.

1. Introduction

1.1 About Egoffr

Egoffr.com offers a platform for gaming and promotional services, enjoyed by millions of users across India. Our services are designed to provide an engaging and skill-based experience, with minimal reliance on luck. Success on our platform depends on users’ strategies and skills.

1.2 Purpose of These Terms

We respect your privacy and are committed to protecting your personal data in accordance with applicable laws. This policy explains how we collect, use, store, disclose, and manage your personal data to verify accounts, process transactions, and enhance your experience. Our commitment is built on transparency, fairness, accuracy, data minimization, integrity, and confidentiality.

2. Personal Data

We collect the following types of personal data:

1. Sensitive Personal Data:
   • Account password
   • Financial information (e.g., bank account, credit/debit card, or payment instrument details)
2. Other Personal Information:
   • Name
   • Date of birth
   • Telephone number
   • Postal/contact address
   • PAN (if applicable)
   • IP address, browser type, and language
   • Access date and time
   • Referring website address
   • Photograph (for testimonials or promotions)
   • Other data defined as “sensitive” under applicable laws

3. User Consent

3.1 Consent to Use Personal Data

By using our services, you consent to the use of your personal data for the purposes outlined in this policy. Access to your data is restricted to authorized employees, contractors, and agents who need it to provide our services.

You may withdraw consent by emailing support@egoffr.com. Withdrawal may result in termination of access to our services. We may use non-personally identifiable data for analysis without your consent.

Photographs provided for marketing purposes grant us irrevocable rights to use them, at our discretion.

3.2 Consent to Email Communication

By registering your email, you agree to receive communications from us and authorized partners. Our referral program may send emails on your behalf to referred contacts.

3.3 Consent to Telephonic Communication

Calls with our customer support may be recorded for training, quality assurance, and query resolution.

4. Data Security

We implement robust security measures, including encryption, firewalls, and physical security, to protect your data from unauthorized access, alteration, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute protection, especially for data transmitted over the internet.

Your account is protected by a username and password. Do not share these details with anyone. Notify us immediately at support@egoffr.com if you suspect a security breach.

Our website may contain links to third-party sites, which have their own privacy policies. We are not responsible for data shared with third parties advertising on our platform.

5. Privacy Measures for Minors

Our services are for users aged 18 and above. Minors are prohibited from using our platform. If we inadvertently collect data from a minor, parents/guardians can contact us at support@egoffr.com to request its removal.

6. Data Sharing Exclusions

We may share your data if required to:

• Comply with legal or governmental requests
• Enforce our Terms & Conditions or Privacy Policy
• Prevent fraud or security issues
• Protect your rights, our rights, or public rights

7. Limitation of Liability

This policy describes our data practices but does not create legal rights. We may update this policy without prior notice. Our liability is limited to removing sensitive data from our systems. Aggregate liability for claims related to our services is capped as per our Terms & Conditions. Continued use of our website constitutes agreement to this policy and its updates.

8. Restricted Areas

You may not participate in cash-based services if you are not legally competent to transact in Indian Rupees or are accessing our website from restricted states: Telangana, Assam, Odisha, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, Sikkim. Violating this policy may result in account suspension and forfeiture of prizes or refunds.

9. Refund Policy

Eligible Refunds:

1. Payment successful but not credited to your account.
2. Prolonged service unavailability due to technical issues.
3. Repeated payments due to payment system errors.

Refund Process:

1. Contact customer service via support@egoffr.com or WhatsApp, describing the issue.
2. Our team will respond promptly to assist.
3. If unresolved, a refund will be initiated, typically credited within 5 working days.

Non-Refundable Scenarios:

1. Funds credited and partially consumed.
2. Payments older than 3 days.
3. Accounts restricted due to cheating or harm to other users.

10. Account Termination

You may terminate your account by emailing support@egoffr.com. Subject to our cash withdrawal terms, we will refund any remaining cash balance.

11. Cash Balance in Virtual Accounts

11.1 General Requirements

To participate in cash-based services, you must maintain a positive cash balance in your account, comprising:

• Chips Account: Funds for participating in cash games.
• Winnings and Bonus Account: Winnings and promotional bonuses.

11.2 Cash Balance Terms

1. All cash credits must be made via our third-party payment gateways, subject to their terms. We may reverse transactions, refunding the original instrument.
2. Chips Account funds are held in trust until used for cash games.
3. Credits must come from accounts in your name.
4. All transactions are in Indian Rupees.
5. Winnings and bonuses are credited to the Winnings and Bonus Account.
6. We collect and hold winnings in trust until used or withdrawn.
7. Cash balances are maintained in a separate, non-interest-bearing bank account, with user claims prioritized.
8. Withdrawals are subject to our terms and limits, processed via bank transfer to an Indian Rupee account in your name.
9. Payment details may be shared with our payment partners for processing.
10. We may impose transaction limits to promote responsible play or prevent illegal activity.
11. Cash balances are non-interest-bearing and non-transferable, except as permitted.
12. Withdrawals require sufficient cash game participation, as determined by us.
13. Chips Account funds are non-refundable; withdrawals are only from the Winnings and Bonus Account.
14. Chips Account funds are deducted first for game participation, followed by Bonus and Winnings components.
15. Inactive accounts (no cash game participation for 300+ days) may have Chips Account funds forfeited and Winnings/Bonus Account funds refunded or forfeited if bank details are not provided.

11.3 Tax Deduction at Source (TDS)

For winnings exceeding ₹10,000 in a single game or tournament, we deduct TDS at 30% before crediting to your Winnings and Bonus Account. You must provide valid PAN details within 60 days to enable withdrawals. Failure to do so may result in forfeiture of winnings after TDS remittance.

Contact Us: For any queries, reach out to support@egoffr.com.